What information do you need to verify my details?
We ask for a copy of your photocopy ID (this can be a passport, valid id) and the details of that ID. We also ask for an email address to reach you on and a phone number to be used in emergencies. All of these requirements are designed to help your stay be as smooth and enjoyable as possible.
At your check-in we are required to check the card used to make payment, this is to minimize fraudulent activity and protect our guests and our homeowners. If you use a card to pay for your trip that won’t be available at check-in you will need to inform us of this when completing your pre-check in form.
We work with a secure online platform where you can submit your personal details and a copy of an identity document for us to verify your booking.